Q: HOW SECURE IS MY PERSONAL INFORMATION?
A: Mio Joe uses industry-standard privacy protection; we don't sell, lease, or otherwise distribute any customer's personal information.
Q: HOW SECURE IS MY ONLINE ORDER?
A: When purchasing online using your credit card, all your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored.
Q: DO I NEED TO HAVE AN ACCOUNT TO ORDER?
A: No, you can place an order as a guest.
Q: ARE THERE ANY EXCHANGE RATES?
A: All of our transactions are based on US Dollars. If your credit card is based in another currency, your order will be calculated by the daily exchange rate of the date your card issuer processes the transaction.
Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: We accept all major credit/debit cards such as Visa, MasterCard, American Express, Discover, and PayPal payments.
Q: DO YOU SHIP INTERNATIONALLY?
A: Yes, we offer international shipping to ensure that customers can experience our brand anywhere in the world.
Q: HOW DO I CHANGE OR CANCEL MY ORDER?
A: Orders are processed for shipment within 24 hours of being placed. Order changes, changes of address, or cancellations must be made within 24 hours. Please email firstname.lastname@example.org if you need to make a change to your order.
Q: WHEN WILL MY ORDER ARRIVE?
A: Orders are shipped out within 2-5 days. Please allow extra time for your order to be processed during holidays and sale seasons. Under the current pandemic conditions, our shipping estimate is 10-15 business days after the order has shipped. Mio Joe is not responsible for delays in delivery by the shipping carrier. Delay of delivery is not grounds for a refund.
Q: HOW DO I TRACK MY ORDER?
A: You will receive a shipping confirmation email with your tracking information when your order has shipped. US orders will be delivered by USPS First-Class Mail. International orders will be delivered by a local courier.
Q: WHERE ARE YOU BASED?
A: We are based in Oregon, USA. All our designer bags are designed by designers from all over the world. Our products are stored in multiple fulfillment centers worldwide to expedite delivery times, such as the US, UK, Korea, Taiwan, Malaysia, Thailand, China, etc. With this structure, we can eliminate unnecessary expenditures such as shipping it to our local warehouse and distributing it from there. We want to keep the cost as low as possible and let customers like you enjoy the savings.
Q: WILL I BE CHARGED CUSTOMS AND TAXES?
A: The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.